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Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance

Inside Sales & Customer Service Dispatcher (ServiceTitan Required)

Top Hat Chimney Sweeps — Auburn, AL
Full-Time | In-Office Position

Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.

We’re growing, and we’re looking for the right person to join our team in a key role:

Inside Customer Sales & Service Representative / Dispatcher

This is NOT an order-taking position.

We are not looking for someone who simply answers phones and gives pricing.

We are looking for someone who can confidently:

Listen to customers
Ask great questions
Understand the real problem
Communicate with empathy and professionalism
Guide the customer to the right next step
Book appointments that get results

If you enjoy helping people and you’re comfortable selling through service, you may be a great fit.

What You’ll Be Doing

Answer inbound calls and convert inquiries into scheduled appointments
Make outbound calls to existing customers and members to get them taken care of
Dispatch and coordinate service appointments
Use ServiceTitan daily to manage scheduling and customer communication
Work closely with technicians and leadership to deliver a 5-star experience

Pay + Performance Bonuses

Starting pay: $15/hour + bonuses

Bonuses include:

$10 per booked lead that gets completed
Membership sales bonuses of $5, $20, or $30 depending on level

Strong performers can earn significantly more than base pay.

Benefits

Paid training
PTO
Insurance options available
Growth opportunities in a stable, high-performing company

Requirements (Please Read)

To be considered, you must have:

✅ Experience using ServiceTitan (required)
✅ Strong phone communication skills
✅ Ability to multitask and stay organized
✅ A coachable attitude and desire to improve
✅ Confidence guiding customers — not just taking orders

Google Workspace experience is a plus.

Who This Role Is Perfect For

This job is for someone who believes:

“Customers don’t just need a price — they need someone who can help.”

If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.

How to Apply (Important)

To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering:

Who you are
Why you’d be great in this role
Why you’re not afraid to sell through service

Send it to: office@calltophat.com

If it’s a strong fit, we’ll reach out quickly.

Compensation: $31,000.00 - $60,000.00 per year

Why Should You Join Us?

💲 Paid Apprenticeship: Join a Team in the top 1% of the industry with a recognized apprenticeship program, in house accredited training and company paid Certification Programs.
🎓 Expert Training: Benefit from comprehensive training programs and hands-on experience to hone your skills and become a certified chimney professional.
📈 Professional Growth: Enjoy opportunities for continuous learning and skill development, ensuring you stay at the forefront of the chimney and fireplace industry.
🏆Team Collaboration: Work alongside experienced professionals who are passionate about their craft, fostering a collaborative and supportive work culture.
⭐ Customer Satisfaction: Contribute to our mission of ensuring our clients' warmth and safety, making a positive impact on their homes and lives.
💪 Competitive Benefits: Receive competitive compensation, benefits packages, and opportunities for advancement within the company.

(if you already have a resume on Indeed)

Or apply here.

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Welcome to Top Hat Chimney Sweeps, where we take training and education seriously—seriously fun, that is! We believe in keeping our team at the forefront of industry knowledge and expertise, ensuring that we bring you the best in fireplace and chimney construction.

Our commitment to excellence is reflected in the one full day each month that our technicians dedicate solely to education and training. It's not just about staying current; it's about staying ahead. We want our team to be equipped with the latest techniques, technologies, and insights to provide you with top-notch service.

But wait, there's more! We don't stop at in-house training. Our team actively participates in four industry conventions every year. These events aren't just opportunities to showcase our skills; they're a chance for us to learn, connect, and bring back innovative ideas to enhance our services.

So, when you choose Top Hat Chimney Sweeps, you're not just choosing a fireplace and chimney construction business; you're choosing a team that's passionate about continuous improvement. Because we believe that a well-trained team is the key to exceeding your expectations.

Hear it best from our team: